Our commitment is to maintain and safeguard your Customer Information!

Keeping our customers financial information secure is one of our main priorities. When you bank with Atlantic Bank, you can feel confident that your financial information is confidential and secure.

Only certain employees are authorized to access Customer Information and this is done for business purposes only. Our employees are bound by a code of conduct that requires confidential management of Customer Information and are subject to disciplinary action if they fail to follow this code.

Moreover, we go to great lengths to secure your online banking transactions using Secure Sockets Layer (SSL). This is a protocol used to encrypt all web traffic between the customer’s browser and our servers. Customers are also provided with tokens and account lockout feature to authenticate and protect from unauthorized users. Our site is also set to timeout and forces an online customer to login again after an extended period of inactivity.

The Personal login has also been changed to ensure the utmost safety for our users when signing in to Atlantic Online.

Safety Tips

We are committed to ensuring that your accounts remain secure and private. Here are some tips that will help you feel comfortable as well as give you some peace of mind in all your online activities.

Personal Information Protection

  • Try to reduce the amount of mails you receive that display personal information.
  • Make copies of all information i.e. license, credit card, etc. that you carry daily in your purse or wallet and keep it in a safe place. You will know what you had in your wallet and all of the account numbers and phone numbers to call and cancel. Keep the photocopy in a safe place. Also carry a photocopy of your passport when traveling abroad.

Personal Computer Usage

  • Be very protective of your personal and account information. There are criminals who try to trick you by creating sites that look similar to real sites. The best way to know whom you are dealing with is to type the address in your browser address bar.
  • Install all security updates offered by your software provider(s).
  • Install a personal firewall on your computer.
  • Protect your computer against viruses and spyware by using anti-spyware software, anti-virus software, and automatic upgrades.
  • Scan your computer regularly for both spyware and viruses
  • Always log off from your Online Banking session.

Email

  • If you receive a suspicious email using Atlantic Bank’s name and asking for personal or Atlantic Bank account information, immediately forward the email to [email protected]. We will never send you an email asking for your online username or password.
  • If you think you may have provided personal or account information in response to a fraudulent email or website, report the fraud immediately, change your password, and monitor your account activity frequently.
  • Open email attachments only if you know the sender. It is best to scan attachments with your anti-virus software prior to opening.
  • Question suspicious emails

Passwords & PIN

  • Choose passwords and personal identification numbers (PINs) that are difficult for others to guess. For example, do not use names (i.e., your mother's maiden name) familiar numbers (i.e., your birthday) or your Social Security number (SSN).
  • Use a different password for each of your online accounts.
  • Do not share your username, passwords, or PINs with anyone.
  • Change your passwords often.
  • If using a public computer, i.e. at an Internet café, be sure to look around before typing in your password.
  • Do not write down your username, password, or PIN numbers. If you must, make sure it is stored in a safe place and not in your wallet or phone.

Credit Cards

  • Choose passwords and personal identification numbers (PINs) that are difficult for others to guess.

Atlantic Bank Mobile

  • The bank may access images folder on your device in order to generate and send receipts of transactions that are performed via the app.